FAQs

When do you ship orders? How long will my order take to arrive?
We ship orders every Wednesday morning. Journals are shipped First Class, but you can upgrade to Priority shipping when ordering. Shipping for Priority orders take 2-3 days in the US. Journals of 5 or more are automatically upgraded to Priority. 

Do you have any other colors? 
What is in the shop is what we have at the moment. Each month or so, there will be a limited edition color (only 50 printed!) that I will announce in our newsletter. Sign up here to be the first to know!

Do you offer discounts? 
Yes, we do! Check within the information for each listing to see the different options and coupon codes. Don’t forget to put these in before finalizing your order! We offer everything from $3 off each journal when ordering 3 or up to $7 off EACH when ordering 300 or more! We'll also include a code in our newsletter for a discount off one of our products each month! Sign up here to get the newsletter!

Can you send a note or gift wrap an order being shipped as a gift? 
Yes! We can send a short (1-2 sentence) handwritten note with a gift order. Leave the wording you would like in the notes of your order along with the name of the gifter and giftee. We have cards that read "Someone loves you and thought you'd like a gift from Val Marie Paper". We do not offer gift wrapping but our shipping presentation is neat and minimal. The journals are shipped in a kraft mailer with journal and your note. 

Do you ship internationally?
Yes, we have recently begun shipping 4 days a year! Click here to get more information.

Do you sell to boutiques?
Yes, we do! We limit to one brick and mortar shop per city. Contact us to see if there is availability in your town and to get pricing!

Can you customize journals or add a name? 
No. We are unable to customize individual journals, but if you are looking to order more than 100, we have more flexibility with choosing colors and adding a logo or different text on the cover. 

Can you design and produce a custom journal for me?
We do a limited number of custom projects depending on time, the complexity of journal and quantity of journals. Send us what you are looking for and I'd be happy to chat and give you more information!

Do you offer donations for fundraisers?
We are currently partnering with Reciprocal Ministries International to provide meals for two schools in Haiti. About 450 students will get a hot meal every day of the school year thanks to your orders in our shop! If you are looking for journals as part of a marketing effort or collaboration, we do have a very limited number of journals available and only choose opportunities that we feel fit our brand. Please contact info@valmariepaper.com for more information.

Can I pick up my order to cut out the shipping cost? I wish I could do this! Unfortunately, if I had pickups at home, I think I’d chat all day instead of getting work done!

What is the best/quickest way to reach you? 
Email! All emails are responded to within 1-2 days or if over the weekend, on the next business day. Even amidst an unpredictable day of meetings or errands, shooting a quick email response is always possible. I don’t keep up with Facebook messages or Instagram direct messages very well. You’ve been forewarned! ;)

What are your refund and exchange policy? If you changed your mind, we are happy to refund the cost of any journals that are returned to us unopened. Shipping cost will still be charged but you will get a refund for the cost of the journal when it arrives back to our shop!